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Product details
our customers
FAQ
What is Bottle-UP?
Bottle-UP is the first SWAS (Software With A Service). Through the proprietary platform, Bottle-Up gives the possibility to create fully customized food and wine products on demand. Restaurants, wine bars, corporates and individuals can personalise wines, beers and oil bottles in a simple and flexible manner, on demand, through highly efficient and innovative solutions:
- Dynamic tool to customise products in a few clicks;
- Software to generate customised offers based on the needs of every single customer.
Bottle-Up represents a single interlocutor for our customers by providing a comprehensive support, from product selection to personalisation, production and logistics.
How can I buy a product?
If you are a private user and you are over 18 you can access the configurator, create your bottle and buy by clicking on 'PERSONALISE BOTTLE'. If you are a registered B2B customer and access the dedicated configurator by clicking on 'Ho.Re.Ca SERVICE' or on 'Corporate SERVICE'.
Is it possible to place an order by phone?
We do not receive telephone orders. If you need assistance or more information you can contact us using the form on the 'CONTACTS' page or through the chat in the left corner of the page (from Monday to Friday excluding holidays from 9:00 to 13:00 and from 15:00 : 00 to 18:00).
How much does it cost?
The final price of every product depends exclusively on the customisations chosen by the customer. Prices of products and personalsation options are always shown during the customisation process. Standard prices od the products always include personalisation in digital printing.
Are the prices shown on your site inclusive of VAT?
The prices of the individual components indicated on the customisation tool dedicated to private users are all inclusive of VAT, while on the B2B side the prices are ex VAT.
How can I customise the bottles?
Different personalization techniques are available:
a) TYPE OF LABEL -> you can always choose between 'UPLOAD FILE READY TO PRINT', in this case your creativity will be printed as we receive it, 'UPLOAD FILES TO EDIT', in this case you will access our editor through which you can insert texts, frames and filters to your file / image, 'LIMITED EDITIONS', in this in this case you will select limited editions that can not be modified, or 'TEMPLATE', in this case you can modify texts of the pre-set labels;
b) PRINTING TECHNIQUE -> standard labels are DIGITAL PRINTED in rectangular or square formats. However, for those who need labels with fine finishes, special printing techniques are available with a minimum order of 36 bottles. In particular UV PRINTING for gold, silver, braille and polishing effects, DIGITAL PRINTING for irregular shapes. You can choose these printing techniques directly on the Bottle-Up customisation tool. In order to proceed with these types of personalisation, you can always choose the available templates. Moreover, professional graphic designers can always go to PRO USERS and follow the guidelines to create vector files ready to be printed in special techniques.
How can I create an executive file?
The files for printing must be created and sent in vector format (.pdf, .ai);
The vector file must be set with CMYK Coated FOGRA39 color profile, 300 dpi resolution and a live page of at least 2 mm;
If you do not have a file with the previous features, you can consult the Bottle-Up customer support.
Are there also other customization techniques like sleevers or engraving on bottles?
To request a quote for these customization techniques, you can ask for a specific quote in the GET QUOTE section. I have completed the customization. Can I pay at a later time?
Of course. Once you have completed the customization of the bottle(s), you can choose to proceed with the payment or select the “SAVE AND PAY LATER” option. All orders saved this way will be available in the “CART” section of your USER AREA, where you can complete the payment by clicking the green “Complete” button.
If the selected products are no longer available at the time of purchase, the system will notify you that the items are out of stock and may suggest similar products.
I have completed the customization, can I pay later?
Of course, once you have completed the personalization of the bottle(s), you can decide to proceed later with the payment. You will find all the orders saved in yoor 'CART' and you can proceed with the payment by clicking on the green 'Complete' button. If the selected products are out of stock at the time of actual purchase, the system will inform you and will eventually suggest you similar products.
What happens if a product ordered is no longer available?
Our offer is always updated based on the actual availability of the products. For each product there are availability for deliveries in 24/72 hours and availability for longer deliveries (5-10-20 working days). When ordering you will always have evidence of estimated shipping and delivery times.
Is it possible to buy different products in a single purchase order?
Yes, you can buy as many bottles as you want customising one bottle at a time. If needed, it is also possible to get gift boxes and personalised greeting cards.
our customers
What they say about us
A wonderful idea to personalize bottles for Mother’s Day! Perfect prints and excellent value for money. I will definitely purchase their products again. Highly recommended!
Sonia Csucsak
Bottle-Up is a guarantee, offering a wide range of high-quality products to choose from. I chose a personalized red wine bottle for Mother’s Day, and it was a great success!
Marco
I purchased a bottle of wine with a personalized label for Mother’s Day to send special wishes. A very positive experience: a reliable company, open and responsive to customer communication. Fast delivery, absolutely recommended. Wonderful gift ideas. Thank you!
Antonella Campa
These bottles are really lovely to look at. I purchased them for Mother’s Day the wines are very good, shipping was fast, the packaging was perfect, and delivery was on time.
Alessandro
Congratulations on the impeccable service: the order was shipped the day after purchase and arrived in less than 24 hours. The label is beautiful and well printed it really makes an impression. Purchased for Mother’s Day. I highly recommend buying from them.
Elisabetta
This is the second time I’ve ordered, and I’m very happy with the experience. The bottles for Mother’s Day are perfect. Fast shipping! If there are any issues, customer support is quick and easy to reach. I recommend it to everyone for special and fun gift ideas. They made for very special and much-appreciated wishes!
Svetlana Kiseleva
